At Norscot, we take pride in the people who make our company thrive, and today, we’re excited to introduce Sharon Lawrence, our Contract Administrator.
Sharon has been an integral part of Team Norscot for over three years, bringing her organisational skills and customer service expertise to a new industry.
Why Norscot?
Sharon was initially drawn to Norscot by the company’s strong local reputation and its commitment to high-quality products and customer service. She was seeking a new challenge in a different industry, and Norscot offered the perfect opportunity. “I was excited by the chance to work for a company that aligns with my values,” Sharon explains, adding that the company’s focus on delivering excellent customer service was a big part of her decision.
A Day in the Life
Her typical day is a “whirlwind of activity,” she says, starting with issuing installation paperwork to fitting teams. She manages the surveyor’s diary, handles customer service requests, and produces contract administration for ongoing projects. Her responsibilities extend to scheduling installations and coordinating between production and customers to keep everything on track. She also serves as the Contract Administrator for Highland Council contracts.
Adapting and Thriving
One accomplishment she’s especially proud of is successfully adapting to a new industry where she initially had no experience. Her ability to use her organisational skills to streamline processes has made a real difference, particularly in the introduction of the Adminbase management system, which is set to enhance the company’s overall efficiency.
Team Spirit and Future Growth
What Sharon loves most about her role is the teamwork. She enjoys collaborating with various departments to achieve a common goal, ensuring projects are delivered on time and customers are satisfied.
She is optimistic about both her role and the future of Norscot. After what she describes as an unsettled period, she’s excited to be part of a team that’s working together with renewed focus. “I’m looking forward to seeing Norscot continue to grow stronger,” she says.
She also believes that the construction and home improvement industries will continue to innovate, particularly with a growing focus on environmentally friendly practices. Staying ahead of industry trends and sustainability standards will be key to success.
Beyond the Office
Originally from Lossiemouth, Sharon’s journey has taken her from dental nursing in North Wales to being a key member of Team Norscot. Outside of work, she’s a music enthusiast who enjoys concerts, live gigs, and musical theatre. At home, she’s kept busy by her beloved pets—a Cockapoo named Lotti and four cats: Alfie, Lily, Luna, and Ziggy.
Her love for music and theatre extends to her favourite film, The Rocky Horror Picture Show, which she says she could watch on repeat. If given the chance to have dinner with any three people, Sharon would choose Richard O’Brien, Barry Manilow, and Terry Wogan—three figures she holds in high regard, although she jokes that they’d probably each need their own dinner!
When it comes to cuisine, she enjoys exploring new flavours but has a particular fondness for Chinese and Japanese food. When asked what she can’t live without, Sharon quickly responds with, “Margaritas!”
Stay tuned to meet more members of our team who make Norscot a trusted name in the home improvement and self-build industries.